SHIPPING POLICY

We Offer Fast Shipping and Hassle Free Returns! MenFirst is based in the US and ships all over the world. Here's the shipping deal:

  • Free shipping on US orders over $36 (2 bottles) 
  • Flat Shipping Fee of $3.50 for the US
  • Orders are shipped from our warehouse within 24-48 hrs for your convenience and maximum efficiency. 
  • Your product should arrive within 5-7 Business Days.

     

    INTERNATIONAL TAXES & DUTIES

    Shipping on international orders does not include applicable fees, tax and duty charges that are based on your own country's policy. There will most likely be a charge by the carrier/country for customs/tax charges (this occurs with any international order).

    Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.  There is a region based charge for shipping outside of the U.S.

    FAQs

    Q: Do you offer free shipping?
    A: Yes. When you purchase 2 or more shampoos

    Q: How quickly do you ship orders?
    A: Fast. Orders are shipped within one to two business day. International orders typically take 3-15 business days depending on location.  You can choose to expedite your shipment.

    Q: Do you ship to Canada/internationally?
    A: Yes!

    Q: Do you deliver on the weekend?
    A: No! Only on the weekends

    Q:  What is the shipping price? 

    A: Flat $3.50 Fee for US orders

     

    RETURNS POLICY

    We know you're going to love our stuff - who doesn't want amazing looking hair! - but sometimes things don't work out. We get it. We strongly suggest reading the complete Q&A  before making a purchase.  Our #1 Goal is your complete satisfaction. If for any reason you are not happy with your purchase, you may return any item for a full refund within 30 days of receipt. Return Policy Does Not Apply To Products Purchased with a Discount Code.

    IMPORTANT: To secure refund or replacement of any product, you must first contact help@menfirstusa.com for return instructions. Please include your name, item, order number and shipping address. We will respond within 24 hours.

    Return Authorization must be obtained prior to any returns or refunds.

    REFUND POLICY

    Refunds, when approved, will be reflected on the original payment method account within 3-5 days.

    ORDER CANCELLATION

    Oh no! Need to cancel? You may only cancel your order via email up until the time that your order has been shipped. If the order has been processed and shipped, you cannot cancel. You are responsible for all return shipping costs.

    Shipping Errors | Order Discrepancy, Damaged Item, Incorrect Address

    Sorry, our bad. We always strive for perfection, but we are human after all. Please inform us of any shipping error within 10 days of the delivery date to sales@menfirstusa.com and we'll make sure to get the issue squared away asap.

    If an incorrect address is provided and we receive the order back, we will provide one complimentary reship.

    CANCELLATIONS

    If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be cancelled. However, you can return the item for a refund. See our Return policy.

    CONTACT US

    If you have any questions on how to return your item to us, contact us: 999 Brickell Ave. #410 – Miami, FL 33131

    Email: Help@menfirstusa.com

    Or reach out to us on the Chat.

    UNHAPPY WITH YOUR PRODUCT? WE'LL TAKE IT BACK & OFFER A 30 DAY MONEY BACK GUARANTEE!

    We stand by our high-quality products and your satisfaction is 100% guaranteed.

    SECURE CHECKOUT

    We use encrypted SSL security to ensure that your credit card information is 100% protected.

     

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